REFUND & CANCELLATION POLICY
Last Updated: September 30, 2026
This Refund & Cancellation Policy ("Refund Policy") explains the terms under which refunds, cancellations, and service credits may be provided for products and services purchased from Navaxa Diztal ("Navaxa Diztal", "we", "us", or "our").
By purchasing or using our services, you acknowledge that you have read and agreed to this Refund & Cancellation Policy, together with our Terms & Conditions and Privacy Policy.
Website:
Email:
Phone/WhatsApp:
+91-7738216115
1. GENERAL REFUND POLICY
Because many of our services involve immediate access to software, digital services, account provisioning, configuration, onboarding, and third-party platforms, payments are generally non-refundable once the service has been activated or work has commenced.
Before purchasing a service, customers are encouraged to review the service description, features, pricing, and applicable terms carefully.
If you are unsure whether a service is suitable for your business, you may contact us before purchasing.
2. GHL SUB-ACCOUNT SUBSCRIPTIONS
For GHL sub-account subscriptions:
• Subscription fees are generally non-refundable once the sub-account has been created or activated.
• Once access has been provided, the applicable subscription period is considered to have commenced.
• Partial-month or partial-year refunds are generally not provided for unused time.
• Cancelling a subscription prevents future renewal charges but does not automatically refund the current subscription period.
• If a customer purchases an annual subscription, cancelling during the annual period does not automatically result in a refund for the remaining unused months.
This policy exists because account provisioning and related software resources may be allocated immediately after purchase.
3. SETUP, ONBOARDING AND IMPLEMENTATION SERVICES
Where Navaxa Diztal provides setup, onboarding, configuration, customization, automation, funnel creation, workflow creation, CRM setup, or other implementation services:
• Fees may be non-refundable once work has started.
• If substantial work has already been completed, a refund may not be available.
• Third-party costs incurred on behalf of the customer may not be refundable.
• Any refund approved for partially completed work may be reduced to account for work already performed.
Before beginning substantial implementation work, we may confirm the scope of work with the customer.
4. DIGITAL PRODUCTS AND SERVICES
For digital products, software access, templates, configurations, digital assets, or other services delivered electronically:
• Refunds are generally not available after delivery or access has been provided.
• Duplicate purchases caused by a genuine technical or billing error may be reviewed for a possible refund.
• If the purchased service cannot be delivered because of an issue caused by Navaxa Diztal, we may, at our discretion, provide a replacement service, account credit, or refund.
5. FREE TRIALS
If we offer a free trial:
• The trial period and applicable conditions will be communicated at the time of registration.
• A trial is intended to allow you to evaluate the service before purchasing.
• We may limit or terminate trial access if the trial is abused.
• Once a paid subscription begins, the standard refund policy applies unless otherwise stated.
If a free trial automatically converts into a paid subscription, the applicable conversion and billing terms will be displayed before or during signup where required.
6. CANCELLATION OF SUBSCRIPTIONS
Customers may request cancellation of their subscription by contacting us at:
or
+91-7738216115
Unless otherwise stated, cancellation:
• Stops future subscription renewals;
• Does not automatically refund amounts already paid;
• Does not normally result in a refund for unused time in the current billing period;
• May leave access active until the end of the applicable paid period.
Customers are responsible for requesting cancellation before the next billing date if they do not wish to renew.
7. REFUNDS FOR BILLING ERRORS
If you believe that you have been incorrectly charged because of:
• A duplicate transaction;
• An unauthorized duplicate subscription;
• A technical billing error;
• An incorrect amount charged due to an error on our part;
please contact us as soon as reasonably possible.
We will review the transaction and, where appropriate, issue a correction or refund.
8. SERVICE FAILURE CAUSED BY NAVAXA DIZTAL
If Navaxa Diztal is unable to provide the service you purchased due to a material failure caused directly by Navaxa Diztal, we may, depending on the circumstances:
• Attempt to correct the issue;
• Provide replacement access;
• Extend your subscription;
• Provide an account credit;
• Provide a partial refund; or
• Provide another reasonable resolution.
Any remedy will be determined based on the nature and extent of the issue.
9. THIRD-PARTY SERVICE OUTAGES
Some Navaxa Diztal services depend on third-party platforms, software, APIs, messaging providers, hosting providers, payment providers, or other technology providers.
Examples may include:
• GoHighLevel
• Meta
• Email providers
• SMS providers
• Payment processors
• Hosting providers
• Other third-party software providers
Navaxa Diztal does not control these third-party services.
If a third-party service experiences an outage, policy change, restriction, suspension, technical issue, or discontinuation, we will make reasonable efforts to assist you where possible, but such circumstances do not automatically create a right to a refund from Navaxa Diztal.
10. WHATSAPP AND MESSAGING SERVICES
If your service includes WhatsApp, SMS, email, or other messaging functionality, delivery and availability may depend on third-party platforms and their policies.
A messaging account may be restricted, suspended, limited, or terminated by a third-party provider for reasons outside our control.
Such third-party restrictions do not automatically qualify for a refund.
However, if the issue was directly caused by an error or failure attributable to Navaxa Diztal, we will review the matter and determine an appropriate resolution.
11. REFUND REQUEST PROCESS
To request a refund, contact us using:
Email:
Phone/WhatsApp:
+91-7738216115
Your request should include:
• Your full name;
• Business name;
• Email address associated with your account;
• Purchase or invoice information;
• Date of purchase;
• Service or subscription purchased;
• Reason for the refund request;
• Any relevant supporting information.
Providing complete information helps us review your request more efficiently.
12. REFUND REVIEW
All refund requests are reviewed individually based on:
• The service purchased;
• The date of purchase;
• Whether the service has been activated;
• Whether the service has been used;
• Whether implementation or setup work has begun;
• The reason for the request;
• Whether a billing or technical error occurred;
• Applicable third-party charges;
• Any other relevant circumstances.
Submitting a refund request does not guarantee that a refund will be approved.
13. APPROVED REFUNDS
If a refund is approved:
• The refund will generally be issued using the original payment method where reasonably possible.
• Processing times may depend on the payment processor or financial institution.
• Refunds may take several business days to appear in your account after being processed.
• Any applicable non-refundable third-party charges may be deducted where legally permissible and where disclosed before purchase.
14. NON-REFUNDABLE ITEMS AND SERVICES
Unless otherwise stated in writing, the following are generally non-refundable once provided or initiated:
• Activated GHL sub-account subscriptions;
• Used subscription periods;
• Setup fees;
• Onboarding fees;
• Custom implementation work;
• Completed consulting services;
• Completed technical services;
• Digital products after delivery;
• Customized workflows or configurations after work has begun;
• Third-party fees;
• Messaging or communication charges;
• Services already substantially performed.
15. PROMOTIONAL OFFERS AND DISCOUNTS
Special promotional offers, discounted plans, introductory pricing, coupons, and promotional subscriptions may have additional refund or cancellation conditions.
Any special conditions will be communicated at the time of purchase.
Unless otherwise stated, promotional discounts do not create an automatic right to a refund.
16. ACCOUNT TERMINATION FOR POLICY VIOLATIONS
If your account is suspended or terminated because you violated our Terms & Conditions, applicable law, or third-party platform policies, you may not be entitled to a refund for amounts already paid.
This includes, without limitation, misuse of our services, unlawful messaging, spam, fraudulent activity, or activities that result in restrictions imposed by third-party platforms.
17. CONSUMER RIGHTS
Nothing in this Refund & Cancellation Policy is intended to remove or restrict any rights that you may have under applicable law.
Where applicable law provides a mandatory right to a refund, cancellation, replacement, or other remedy, those legal rights will continue to apply.
18. CHANGES TO THIS REFUND POLICY
We may update this Refund & Cancellation Policy from time to time.
When changes are made, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically for the most current version.
19. CONTACT US
If you have any questions about this Refund & Cancellation Policy or would like to submit a refund or cancellation request, please contact us.
Navaxa Diztal
Website:
Email:
Phone/WhatsApp:
+91-7738216115
ACKNOWLEDGMENT
By purchasing or using Navaxa Diztal services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
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